Returns & Exchanges

At Universal Store, we want you to love your fit, which is why we offer a flexible 30-day return policy for all unworn items with original tags attached. Whether you need a different size or a full refund, our streamlined process ensures your wardrobe update is completely stress-free.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all labels and hygiene seals are intact to qualify for a refund.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized post office or collection point.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.