Frequently Asked Questions
Everything you need to know about your shopping experience at Universal Store.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Returns can be processed online or at any of our physical locations.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend comparing your measurements to our chart to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and 'Buy Now, Pay Later' services like Afterpay and Klarna.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery status.
Are your products ethically sourced?
Universal Store is committed to sustainability. We partner with brands that prioritize ethical manufacturing and fair labor practices across their supply chains.